Terms & Conditions
As a thanks to our customers, we are happy to include free shipping via FEDEX Ground on all domestic orders. We realize that sometimes it’s a rush so if you need your order sooner please select the express shipping option provided at checkout.
Orders of available stock are shipped within 2-3 business days of placement (unless specified as express). Currently, we do not ship on weekends and federal holidays. All orders placed during these times will be sent the following business day. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
We ship all international orders via FEDEX. Rates for international shipping, including Canada and all other countries, will be generated at the time of checkout. Please note that due to varying international postage rules we cannot pay for return shipping on international orders and payment of any additional duties, taxes, fees or VAT is the sole responsibility of the recipient.
Want to return your Thaddeus O’Neil purchase? You may return any unused items purchased within 30 days for a refund. We offer free exchanges and returns on all domestic orders only. To initiate the return/exchange process simply:
1. Send an email to: firstname.lastname@example.org with your name and order number;
2. Use the prepaid return label we email you to send the item back to us;
3. Receive your refund as soon as we receive the returned item.
If you are looking to exchange an item please follow the steps above to initiate a return and place a new order with us on our website.
Please note that refund processing times vary according to your bank and payment method but typically take about 3-5 business days.
You may return/exchange any unused, unworn, undamaged items purchased within 30 days for a full refund. Due to varying international postage regulations we cannot provide any prepaid or complimentary services for returns or exchanges on international orders. Payment of any additional duties, taxes, fees, or VAT is the sole responsibility of the customer. To return an international order please ship your package to:
Thaddeus O’Neil, 175 East 2nd street, 4C, NY, NY 10009
SECURITY & PRIVACY
Online Ordering is Secure
At Thaddeus O’Neil, we value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*. Moreover, your credit card information is encrypted when it is stored on our network, protecting it from theft or internal compromise. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you.
* SSL encryption ensures that your information is protected and cannot be read by others as it travels over the Internet. The secure mode begins when you begin the checkout process. Your web browser will indicate when you’re on a secure page. You also can verify that your information is encrypted by looking at the URL line of your browser. When visiting a secure server, the first characters of the site address will change from http to https.
If you are still concerned about using your credit card over the Internet you can just phone our Customer Service number and we will be glad to take your order.
Information we collect when placing an order.
We ask you for information such as your name, e-mail address, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalize your shopping experience (such as a personal greeting).
When subscribing to our mailing list.
Our mailing list is an optional service to our customers and the visitors to our site. Our emails provide product promotions and other special announcements. Your email address is required to receive our newsletter. We will not share your email address with any third-party without your explicit consent. We hope you find our emails both enjoyable and, through our special offers, rewarding as well. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.
Sending us correspondence.
When we receive email, letters, or entries to our contests we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.
Thaddeus O’Neil is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
Other Site’s Policies
You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or content policies of those sites.
Disclosure of Information to Third Parties Service Providers
Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.
We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
We will NOT give, sell, or lease your personal information to third parties!
Accuracy of Information
It is our utmost goal to provide complete, accurate and current information on this website. However it is possible that this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product description, pricing and availability. In addition, some information may be incomplete or not current. We reserve the right to correct any errors, inaccuracies or omissions at any time without any prior notice, which may occur after an order has been placed. We apologize for any inconvenience this may cause.